Store Policies

Delivery Area.  At this time, orders are being shipped to the USA, Canada, Mexico, UK, and Iceland. If you would like your country added please email us and let us know. 

Shipping Time.  Payments must be received in full before orders can be shipped. If paying by check please mail your payment in full to CDM Publications, 2402 Summit Ave., Everett, WA, 98201. All orders in the USA are shipped using USPS priority mail.  USPS shipments may vary from 2 – 7 days depending on the particular time of the year. Please allow 2 – 3 weeks delivery from date of purchase.  All orders outside the USA are shipped using USPS Global Priority Mail.  Please note:  CDM can not be responsible for lost orders shipped outside the USA.

Shipping Methods.  Merchandise will be shipped using USPS Ground Service where possible.

Damaged Shipments.  Damaged shipments from handling must be claimed with the freight carrier. If any cartons are missing or damaged, be sure to note this on the freight bill. If you notice concealed damage after the driver has left, keep all the packing and call the freight carrier to return and inspect the damage and file a claim. We are not responsible for damage caused by the freight carrier.

Manufacturers Defects.  If a product appears to have a manufactures defect, contact our Customer Service department for instructions. Do not return products to us without first calling to receive instructions. If an item is to be returned to us due to manufactures defect, you must first receive a Return Authorization Number. No packages will be accepted without a Return Authorization Number written clearly on the package.

Cancelled Orders.  Once an order has been placed with the warehouse via phone, mail, or Internet, it can only be cancelled if it hasn't yet been shipped to its final destination. All order cancellations-already shipped or awaiting shipment--are subject to a restocking fee of up to twenty percent (20%) of the order total, plus any shipping and/or handling charges that may apply.

Return Merchandise Policy.  We will grant a refund only if the return is a result of our error.  All requests for a return or refund must be made within 14 days after receiving shipment.  You may make your requests by email or contacting our Customer Service Department.  Permission for any return merchandise must be secured from our Customer Service Department.  No packages will be accepted without a Return Authorization Number written clearly on the package.  Once the product is returned, according to our store Return Merchandise Policy, refunds will then be processed immediately.  No refunds after 14 days are accepted.  You are responsible for all freight charges on shipments that are refused or returned with no fault on our part.  We are not responsible for incidental or consequential damages or losses to defective products, errors in shipping your order, or other errors.

Once a return is authorized by our return department you should:
1. Return the item to the address given to you by our return department.
2. Write the Return Authorization Number clearly on the box or package.
3. Keep your shipping records for proof of shipment in the event of loss of returned merchandise. Returns shipped via U.S. Postal Service (U.S.P.S.) or with a value of over $100.00 should be insured. We cannot be held liable for return merchandise that does not reach our return department. We will notify you via phone, mail, or e-mail of your refund once we have received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 14 to 21 business days of our receiving your return.